Email marketing can be a highly effective tool for businesses to communicate with their customers, providing they approach it correctly. Permission-based email marketing respects the customer's choice, while also complying with the law and preserving your business' reputation. Let's delve into this crucial aspect of email marketing.
Permission-based email marketing is a strategy where businesses send marketing emails only to individuals who have explicitly given their consent to receive them. It's an ethical approach that aligns with customers' wishes, protects privacy, and typically delivers better results than unsolicited emails.
A key practice in permission-based email marketing is the double opt-in process. This requires the subscriber not just to submit their email address, but also to confirm their wish to receive your emails. Usually, this confirmation comes via a follow-up email containing a verification link. The double opt-in process further respects the recipient's choice, ensuring they indeed want to engage with your content.
In line with permission-based email marketing, the General Data Protection Regulation (GDPR) came into effect across the European Union in 2018. GDPR is a set of rules designed to protect the privacy and personal data of EU residents. When it comes to email marketing, it requires businesses to obtain clear, affirmative consent from individuals before sending them marketing emails.
For businesses, this means you must clearly explain what you'll be sending and how often, and you cannot pre-check consent boxes. Also, individuals should be able to withdraw their consent at any time. Violating these regulations could result in severe fines, up to €20 million or 4% of the company's global annual turnover, whichever is higher.
1. Relevance: A purchased list won't necessarily target your desired audience. You may be wasting resources reaching out to uninterested parties.
2. Compliance: Using a bought list likely violates GDPR and other email laws. As mentioned earlier, GDPR mandates that individuals must consent to receive marketing emails.
3. Reputation: Using a bought list can harm your sender's reputation. When people receive unsolicited emails, they are more likely to mark them as spam. Many ISPs and email clients track this, and if you're flagged as a spammer, your emails may not even reach the inboxes of those who want them.
Your sender's reputation and IP reputation are crucial factors for your emails to reach the inbox rather than the spam folder. Both are determined based on the quality of your emails and the reaction of the recipients.
Your sender's reputation is tied to your domain. It’s influenced by factors like the number of emails you send, how many are opened, whether they are marked as spam, and if any addresses are invalid.
Similarly, IP reputation is linked to your email server's IP address. If many emails sent from your IP address are marked as spam or bounce, your IP reputation will decline.
Maintaining a good sender's and IP reputation is important for the deliverability of your emails. Respect your subscribers' inbox, send relevant content, and avoid spam-like behavior.
Lastly, let's talk about list hygiene, an often overlooked but vital aspect of permission-based email marketing. It involves regularly cleaning up your email list, removing inactive subscribers, and those who have not engaged with your emails over a specific period. This helps maintain a healthy sender reputation and improves your email campaign metrics.
1. Regular clean-up: Routinely remove
hard bounces (emails sent to invalid addresses) and subscribers who haven't engaged with your emails for a long time.
2. Re-engagement campaigns: Before removing inactive subscribers, consider sending a re-engagement email to give them a chance to stay on the list.
3. Easy Unsubscription: Make it easy for your subscribers to opt out. A frustrated user who can't find the unsubscribe button might mark your email as spam, which could harm your sender's reputation.
In conclusion, permission-based email marketing, with practices such as double opt-in, compliance with GDPR, maintaining sender's and IP reputation, and ensuring good list hygiene, is a sustainable and respectful approach to email marketing. By adopting these practices, you can enjoy better engagement rates, protect your brand reputation, and stay on the right side of the law.